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Coronavirus – Crematorium Update

Bramcote Crematorium – Coronavirus COVID-19 – Important Visitor Information

We are still currently open, the only difference is we are now closing the grounds at 5:00 pm instead of 6:00 pm, Office opening times are 8:00 am till 4:00 pm. If you are planning to come to Bramcote Crematorium please read the following before your arrival:

Anyone suffering from symptoms similar to those of the Coronavirus, or those living in the same household as someone with these symptoms MUST NOT VISIT THE CREMATORIUM.

Latest update with regards to numbers attending services for both chapels at Bramcote and also any interments within our Broxtowe and Erewash cemeteries.

From tomorrow Wednesday 25th March the numbers permitted will be immediate family only to a maximum of ten people.  I know this is a very limited number and this is going to be a difficult time for us all.  Please be aware that we will be enforcing this number on all services.

Webcasts & Recordings

Wesley has now stated due to restricted services during the on-going Coronavirus situation they will be supplying all recordings as a file for people to download. This means families will no longer be able to get this on DVD or USB. This service is now offered at the reduced rate of £20 including all Webcast as well.

Scatterings of Ashes

As you are aware we have suspended scattering of ashes appointments and I am now in a position to inform you that this has now been extended to the end of April.  We will review this nearer to the end of April but please be aware this date may be extended again.  When you are discussing the disposal arrangements with your families can you please make them aware of this.  We will still hold the ashes here but it may be that the families prefer to have them at home for a while until we are able to make the necessary arrangements.

Office Hours & Waiting Rooms

Monday to Friday, the office is now closed, please ring or email us your enquiry. THE MAIN OFFICE IS OPERATIONAL BUT BY APPOINTMENT ONLY AND WILL REMAIN OTHERWISE CLOSED for the foreseeable future.   We will be operating an appointment only system for all interactions with staff and we will be assisting customers over the telephone or by email whenever possible.

For the foreseeable on Saturday the office will not be open until further notice.

Waiting rooms will be now closed on Saturday & Sunday unless, there is a service in the chapel at the weekend then they will be open just for the funeral service.

Funeral Services on a Saturday

We will do our best to accommodate services on a Saturday but this will obviously come under the same number restrictions as the Monday to Friday services.  If you require a service please call the office number and we will do our best to help. The waiting rooms will be open on a Saturday if there is a service, if not the waiting rooms will be closed Saturday and Sunday’s.

Service Sheets

As the office is closed and service sheets won’t go through our letterbox, in future for the time being can you please bring the service sheets with you on the day of the service to be put out at the time of the service.

Collection of Ashes

Where possible and I know this won’t be possible all the time, again as the office is closed can we please keep the collection of ashes by families to a minimum and advise families when completing the arrangements we would prefer for the funeral directors to collect instead just for now.  It will still be possible for families to collect ashes from us directly but they will need to make an appointment to do so.

Book of Remeberance Room

This will still be open Monday to Friday 8:00 am till 5:00 pm, Saturday 9:00 am till 4:00 pm and Sunday 11:oo am till 4:oo pm. 2 visitors allowed in the room at a time please.

If visiting or attending a service, please observe the following:-

Hygiene – Please use the hand washing facilities available on site before and after funerals.  Use disposable tissues to catch coughs and sneezes and discard these immediately after use.

Please use the hand sanitiser which is available in wall mounted dispensers in both chapels waiting room toilets.

Do not touch your eyes, nose or mouth if your hands are not clean.

Keep a sensible distance from other people wherever possible (2 metres is the suggestion) and avoid social gestures such as handshakes, kissing or hugging.

Please do not touch the coffin at any point.

Please do not use the waiting rooms unless you are unable to stand. Please wait outside if at all possible.

We appreciate your patience and understanding and apologise for any distress caused by these changes.