Terms and Conditions
1. General
Broxtowe Borough Council, Bramcote Bereavement Services, (we, us or our) operate ‘The Plan’ as detailed in the Application Form. The Plan allows you to arrange and make financial arrangements for the provision of your or another’s cremation
before death occurs. These terms and conditions apply to the Plan and form a binding contract between you and us, along with the Application Form, in these terms and conditions. ‘Application Form’ is the form you complete when applying for the plan. ‘The Deed’ is the certificate provided to you by us confirming that you hold the Plan; ‘Charges’ means the charges for the Plan agreed by you on signature of your Application Form; ‘Plan Value’ is the value of funds held in the Plan.
Funds will be held in line with the Councils Financial Regulations in a ring fenced reserve account and ‘you’ or ‘your’ is the holder and/or beneficiary of the Plan or your personal representative (as applicable).
2. Taking out a Pre-Arranged Cremation Plan
2.1 You choose and apply for the Plan by completing and sending the Application Form to us with payment of the Charges in full.
2.2 By sending an Application Form and payment of the Charges, you confirm the information in the Application Form is correct, you accept these Terms and Conditions and that you wish to enter into a binding contract with us to provide you with the Plan.
2.3 If we accept your application (and we reserve the right not to) we will send you the Deed confirming your Plan. Our acceptance of your Application Form and receipt of funds is the binding contract between us.
2.4 Keep your Deed in a safe place as it will be needed when making the arrangements. We recommend that you let your next of kin know where you keep the Deed.
2.5 If you lose your Deed, or other relevant papers, you can obtain copies from us by writing to Bramcote Bereavement Services, Bramcote Crematorium, Coventry Lane, Bramcote, Nottingham, NG9 3GJ. Or by email to: bramcotecrem@broxtowe.gov.uk
3. Your Plan
3.1 We will provide the items and services set out in your Application Form and any accompanying Plan details subject to the
provisions in these Terms and Conditions.
3.2 The Plan includes within it the cost of any environmental charges, medical referee fee and cremation of the deceased. The use of either the Serenity Chapel or the Reflection Chapel at Bramcote Crematorium only. This does not include weekend or non-standard services times. Weekend and non-standard service times can be booked so long as the differences in service costs are paid.
3.3 Your Plan does not include:
(I) An allowance towards third party charges. Third party charges are all external payments which are outside the control of us for which your representatives must pay. The use of a crematorium not owned or operated by Broxtowe Borough Council, Bramcote Bereavement Services, or removal/services not provided by us.
(ii) Multimedia facilities within our Chapels such as visual tributes, webcasts and videos. These are subject to additional costs and must be paid for by the representatives.
3.4 If you die overseas and are repatriated to the UK (not covered by this Plan) we will carry out our obligations under the Plan. If you are not repatriated the Plan will be cancelled and your estate will be refunded as if you had cancelled.
3.5 We will not be liable to arrange or to pay for a cremation unless the Deed is produced.
4. The Service
4.1 Any details in the Plan Brochure or Application Form are designed to give a general description of the services to be supplied. We will not be liable for any change in specification but goods and services will be of an equivalent quality and suitability.
4.2 Third parties such as your nominated Funeral Director will provide some of the services that are not detailed in the Plan (e.g. the removal of the deceased). While we will use all due care in the use of such services, we cannot accept responsibility for any failure by any such third parties to meet any particular standard.
5. How we will ensure the funds in your plan will pay for your selected Plan
5.1 The Charges will be used to provide the cremation.
5.2 The Pre-Paid Cremation Plan ensures that the funds will be available to pay without further recourse to you or your personal representatives (subject to the provision of these Terms and Conditions).
5.3 In the event that Broxtowe Borough Council, Bramcote Bereavement Services, cannot carry out the cremation. Broxtowe Borough Council, Bramcote Bereavement Services, will arrange the cremation at an alternative local crematorium at no additional cost to the plan holder subject always to its right to refund.
5.4 Pre-paid cremation Plan fees will be held in line with the Councils Financial Regulations in a ring fenced reserve account, until such time that the deed is activated and service provided or upon request of refund through cancellation from the deed holder.
6. Right to cancel and refunds
6.1 You may cancel the Plan within 30 calendar days of signing the Application Form. We will refund all payments made to us in full. This does not affect any applicable statutory consumer rights.
6.2 Upon cancellation outside of the initial 30 days, the refund will exclude (a) the set-up fee and will incur (b) additional cancellation administrative fee of £99.
6.3 Once a Plan is cancelled, we will have no liability under these Terms and Conditions.
6.4 You may only cancel your plan in writing to us at the registered address. Bramcote Bereavement Services, Bramcote Crematorium, Coventry Lane, Bramcote, Nottingham, NG9 3GJ. Or by email to: bramcotecrem@broxtowe.gov.uk
7. Other
7.1 At present, in the United Kingdom, the costs of providing a cremation are not subject to Value Added Tax (VAT). If VAT becomes payable on cremation expenses, we reserve the right to recover this cost from you or your personal representatives.
7.2 We will send any correspondence to the Deed Holder at the address shown on the Application Form, unless a change of address has been notified to us.
7.3 You must notify us if you change your usual place of residence.
7.4 These Terms and Conditions are subject to the laws of England and Wales and we submit to the exclusive jurisdiction of the Courts of England and Wales for the resolution of any dispute arising from them.
7.5 Broxtowe Borough Council reserve the right to make changes to the plan if there is any change in regulation, law, tax rules or general practice that may affect the way they provide the cremation. In addition, where Broxtowe Borough Council are able to, they will notify the plan holder and their nominated representative (if they have chosen one) in writing and in good time about any material change before it takes effect and will provide an explanation of any implications, where necessary. We reserve the right to change the Terms and Conditions from time to time, for example if VAT rules change. We will notify you of any changes that affect you.
8. Complaints
If you have any complaint regarding the quality of the service or the items supplied in connection with a Plan, you must contact Broxtowe Borough Council, Bramcote Bereavement Services, at: Bramcote Bereavement Services, Bramcote Crematorium, Coventry Lane, Bramcote, Nottingham, NG9 3GJ. Telephone: 0115 917 3849 E-mail: bramcotecrem@broxtowe.gov.uk